Termos do serviço

TERMS AND CONDITIONS

REGULATIONS FOR THE PROVISION OF SERVICES BY ELECTRONIC MEANS

I. Definitions

Whenever the following terms are used in these Terms and Conditions, they shall have the meanings set out below:

Active User — a User who has entered into an Agreement with the Provider for the duration of a subscription to a Service;
AI — has the meaning given in Chapter II, point 9 of these Terms and Conditions;
Chat — an online conversation conducted through the Site between the Provider, or a designated employee, contractor or Expert, and the User, consisting of the alternating transmission of text messages using the IT tool provided by the Provider;
Business Days — Monday to Friday, excluding public holidays applicable in Romania;
Expert — the natural person who provides Services to Users through the Site under the Agreement entered into between the Provider and the User;
Exclusive Community Group — a closed support group that gives an Active User access to a forum available exclusively to Active Users for the duration of a subscription to a Service;
Consumer — any natural person who uses the Site, including a person who purchases Services, for purposes outside that person’s trade, business, craft or profession, within the meaning of Romanian Government Emergency Ordinance No. 34/2014 and Romanian Government Ordinance No. 21/1992 on consumer protection;
User Account — the User’s individual panel on the Site, activated by the Provider exclusively at the User’s request when the User registers;
Terms and Conditions — these terms and conditions, which satisfy the information requirements laid down by Romanian Law No. 365/2002 on electronic commerce;
Site — the website operated at https://veyrainga.com/;
Service Agreement — the distance contract entered into between the Provider and the User (client) under the conditions set out in these Terms and Conditions;
Provider — MR.PRODUCER S.R.L., with its registered office at Calea Moșilor No. 88, Staircase F, Apartment 82, Sector 3, Bucharest, Romania, CUI 54817101, registered with the Trade Registry under No. J2026036287000;
Services — the esoteric services provided by an Expert to a User through the Site after the Agreement has been entered into, which may include fortune-telling, tarot, horoscopes or affirmations, each presented on the Site together with its description, price and access period;
Consumer Rights Legislation — Romanian Government Emergency Ordinance No. 34/2014 on consumer rights in contracts entered into with professionals and Romanian Government Ordinance No. 21/1992 on consumer protection;
E-Commerce Act — Romanian Law No. 365/2002 on electronic commerce, as republished and subsequently amended;
User or Client — a Registered User or an Unregistered User;
Unregistered User — a natural person who is a Consumer, who has entered into or is in the process of entering into a Service Agreement and who has not registered a User Account on the Site; and
Registered User — a natural person who is a Consumer, who has entered into or is in the process of entering into a Service Agreement and who has registered a User Account on the Site.

Information about the rules governing the processing of data obtained in connection with entering into and performing the Agreement is set out in the Privacy Policy.

II. General provisions

These Terms and Conditions establish the rules and conditions for using the Site available at https://veyrainga.com/.
These Terms and Conditions are made available free of charge on the Site through a link accessible from the home page. Viewing content on the Site is voluntary and does not require registration. The User may save these Terms and Conditions at any time by printing them, saving them on a storage medium or downloading them.
Before entering into a Service Agreement, the User must read and accept these Terms and Conditions.
The price of the Services is stated in Romanian lei (RON) as the total price payable by the User, including VAT where applicable. For the avoidance of doubt, every price shown on the Site is the final amount payable.
The User must use the Site individually.
By accepting these Terms and Conditions, the User agrees to use the Site in accordance with these Terms and Conditions, applicable law and accepted standards of conduct.
The User may not engage in unlawful conduct, infringe the personal rights of the Provider’s employees and/or contractors, transmit unsolicited commercial information through the Site, conduct any commercial, promotional or advertising activity on the Site, or carry out any activity intended to modify the Site’s code or algorithm.
The Services are provided in Romanian.
The Provider states that, when providing the Services, it uses artificial-intelligence functionality as an auxiliary tool, namely ChatGPT, produced by OpenAI Ireland Ltd., with its registered office in Dublin, Ireland (“AI”). This means that communications using the Chat functionality may involve AI. The User understands and accepts this, provided that no protected or confidential data will be transmitted to AI during such communications.
The Provider states that its auxiliary use of AI is solely supportive and that the final form is reviewed before the content of a message is sent to the User. The Provider accepts full responsibility for content created with the auxiliary use of AI and subsequently transmitted to the User through the Chat.

III. Rules and conditions for using the Site

The Site presents esoteric content provided by Experts. The Services are subjective and informational in nature and are intended to provide the User with a personal, reflective or symbolic experience, without any guarantee of a practical, emotional or life outcome.

No content published on the Site or made available to the User, including esoteric content, fortune-telling or forecasts, constitutes medical, legal, tax, psychological, financial or other professional advice within the meaning of applicable law. Use of the Site is not a substitute for consulting an appropriate professional, such as a doctor, lawyer, psychologist, tax adviser, financial adviser or other specialist.
The Site may be used only by adults who have full legal capacity.
The Site may be used by Registered Users and Unregistered Users. Creating a User Account is voluntary.
Registered Users who have access to a User Account can view their order history and may receive discounts on subsequent purchases of Services.
Registered Users must create a username and password. The password is intended exclusively for personal use and must be treated as confidential. The User must retain control over the devices used to access the Account and must not disclose login credentials. The User agrees to provide and maintain accurate information, including a current email address.
The Services may be used where: (i) the User has provided at least the required consents — failure to provide one or more required consents will make it impossible to use the Site and access the Services; (ii) the User accepts these Terms and Conditions; (iii) the User has provided accurate information, including a current email address; and (iv) the User agrees to pay the subscription fee for the selected Service.
The Provider reserves the right to refuse to provide a Service where the User’s questions concern: (i) death; (ii) the existence or absence of illness or other medical matters; (iii) wars; (iv) acts of terrorism; (v) sexual acts; (vi) intentional violations of the legal order or the commission of a prohibited act; (vii) pornography; (viii) hate speech; (ix) content that infringes the rights of ethnic minorities; or (x) discriminatory content.

In such cases, the Provider will refuse to provide the Service and will refund the amount paid by the User for that Service within 14 (fourteen) days. The Provider will first email the User and ask for the bank-account details required for the refund. If the User does not provide the account details within 7 (seven) days after the email is sent, the refund will be made to the account from which the payment was made.
The Provider owns all economic copyrights, including the rights to content published on the Site and to audio recordings, visualisations, teasers, graphics, descriptions and images of the Provider’s employees or contractors.
Use of the Site by the User is voluntary.
The User may use the Services for the duration of the subscription to the relevant Service and exclusively for personal use. The duration of the subscription is stated in the description of the Service on the Site.
The Provider may restrict the User’s access, in whole or in part and with immediate effect, to the Site’s functionality where the User: (i) breaches the rules and conditions in these Terms and Conditions; (ii) carries out actions prohibited by law; (iii) breaches accepted standards of conduct; or (iv) provides false information or impersonates another person.
Proper use of the Site requires: (i) internet access; (ii) an internet-enabled device; (iii) a suitable browser that supports JavaScript, accepts cookies and can display web pages; and (iv) an active email address.
The image quality of the content provided may vary depending on the User’s device and other factors, such as location, bandwidth and connection speed. The User may incur additional data charges from their internet-service provider.

IV. The Agreement

Experts provide esoteric Services to Users through the Site.
To enter into the Agreement, the User: (i) selects the Service; (ii) completes the form; (iii) places an order to purchase a subscription to the Service; and (iv) pays the subscription fee for the Service.
Before making payment, the User must read and accept these Terms and Conditions and must also read and accept the rules governing the processing of personal data set out in the Privacy Policy.
Payment for a Service subscription is made exclusively as a one-time payment through Stripe, an external payment service operated by Stripe Payments Europe, Ltd., based in Ireland. The transaction is settled through the authorised payment service and requires the User to follow the service operator’s instructions. Use of the payment service does not impose any additional charges on the User.
The Site operates using the platform of Shopify Inc., based at 151 O’Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada. Shopify provides technical support for the purchasing process, including presenting the Service, managing the shopping cart, completing the transaction, sending notifications and processing data within the sales infrastructure. Shopify Inc. may not use the User’s data for its own marketing, remarketing or statistical purposes beyond what is necessary to provide services to the Provider.
The User pays for the Service in advance.
The Agreement is deemed validly entered into when all required information has been entered in the form, particularly the email address or mobile-telephone number.
The Provider reserves the right to: (i) verify the information entered in the form; (ii) refuse to accept a subscription order; (iii) refuse to provide the Service; or (iv) terminate or rescind the Agreement in the circumstances provided for by law or by these Terms and Conditions.
The Provider informs the User that the Agreement has been entered into by sending a confirmation message to the email address provided in the form.
The Provider may refuse to provide the Service where: (i) the User has not fulfilled the obligations set out in these Terms and Conditions; or (ii) the Provider has doubts regarding the accuracy of the information provided by the User.
The Provider reserves the right to modify the Services offered, but such modifications will not affect orders placed by Users before the date on which the modification takes effect.

V. The Services

The Provider provides Services to Registered and Unregistered Users.
The Service description on the Site includes: (i) the subscription cost; (ii) the type and content of the Service; and (iii) the duration of the subscription.
During conversations conducted through the Chat, the User must not disclose the content of those conversations to third parties, particularly information that includes or may include personal or sensitive data.
As part of the purchased subscription, the User is entitled to receive the Service and may complete the proposed optional tasks. Tasks proposed by the Expert are individual and adapted to the User’s needs.
An Active User has access to the Exclusive Community Group for the duration of the subscription. The User will be removed from the Exclusive Community Group within 14 days after the subscription expires.

Inga VERITA Community

The Inga VERITA Community is a subscription service offered by the Provider that gives an Active User access to a closed spiritual community (the Exclusive Community Group), periodic rituals, affirmation content, spiritual guidance and esoteric materials.
The subscription may be monthly, quarterly or annual, in accordance with the options shown on the Site. The subscription renews automatically unless the User decides to terminate it early.
The User may cancel the subscription at any time. Cancellation does not result in a refund of payment for a subscription period that has already begun. The User may cancel through the User Account or by contacting the Provider directly.
Cancellation of the subscription results in the User’s automatic removal from the Exclusive Community Group and the loss of access to materials and content available exclusively to members.
The Community constitutes a separate category of Services within the meaning of these Terms and Conditions, and its use requires compliance with all general conditions for using the Site.

VI. Complaints

The User may submit complaints relating to the provision of the Services by email to inga.support@mrinfluencegroup.com.
The complaint should include the User’s details and a description of the objections, including information that makes it possible to identify the purchased subscription. Providing this information helps us handle the complaint effectively but is not essential for resolving it.
No later than 14 days after receiving the complaint, the Provider will respond and inform the User how the complaint has been resolved. If the complaint is well founded, the Provider will inform the User of the proposed remedy.
If the complaint is rejected, the User may contact the Romanian National Authority for Consumer Protection (ANPC), with its registered office at B-dul Aviatorilor No. 72, Sector 1, Bucharest, website: www.anpc.ro, or the competent regional or county consumer-protection office.
The Consumer may use alternative dispute resolution (ADR) under Romanian Government Ordinance No. 38/2015 on alternative dispute resolution between consumers and professionals by applying to a competent ADR entity included on the list published by the ANPC. Please note that the European Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is no longer available.

VII. Right to withdraw from the Agreement

A Consumer who has entered into an Agreement with the Provider may withdraw from the Agreement within 14 days without giving any reason, in accordance with Article 9 of Romanian Government Emergency Ordinance No. 34/2014.
The right of withdrawal is excluded in the circumstances specified in Article 16 of Romanian Government Emergency Ordinance No. 34/2014, particularly where:
1. the Service has been fully performed, provided that performance began with the Consumer’s prior express consent and after the Consumer confirmed their understanding that the right of withdrawal would be lost once the Provider had fully performed the Agreement; or
2. digital content not supplied on a tangible medium is provided, provided that performance began with the Consumer’s prior express consent and the Consumer’s confirmation that they understood that they would thereby lose the right of withdrawal.
The consent and confirmation referred to in point 2 are obtained from the Consumer before provision of the Service begins. To exercise the right of withdrawal, the Consumer must complete and send the Provider a statement of withdrawal from the distance contract, the model for which is Appendix No. 1 to these Terms and Conditions. To comply with the deadline in point 1, it is sufficient to send the statement before the deadline expires to inga.support@mrinfluencegroup.com.

VIII. The Provider’s liability

The Provider, or any person used by the Provider to provide the Services, agrees to provide the Services with the utmost care and to the best of their knowledge.
The Provider takes steps intended to ensure the proper operation of the Site and the continuity of the Services provided.
The Provider is liable to the User for any failure of the Service to conform to the Agreement under the conditions set out in these Terms and Conditions and Romanian Government Emergency Ordinance No. 34/2014.

IX. Reviews of Services

Reviews published on the Site by Users express their subjective opinions regarding, among other things, the provision of the Service, the functionality of the Site and the Experts.
To publish a review, the User must provide: (i) a rating of the Service on a scale from 1 to 5, expressed in stars; (ii) identification of the User by pseudonym or first name; (iii) an email address, which is not displayed with the review and remains hidden from others; and (iv) the content of the review. The User also confirms that they have read and accept these Terms and Conditions.
The Provider checks reviews submitted by Users. The review primarily includes, without limitation, whether: (i) the User purchased a subscription; (ii) the review is written in Romanian; (iii) the review complies with these Terms and Conditions; (iv) the review includes an evaluation of the Service; (v) it is not spam; (vi) it was not published by a bot; (vii) it is not a duplicate; (viii) it does not refer to other websites; (ix) it does not contain the User’s contact details; and (x) it does not infringe the personal rights or data of third parties.

In these cases, the Provider reserves the right to refuse publication of the review or remove it immediately.
The Provider has implemented appropriate measures to assess the authenticity of published reviews in accordance with consumer-protection requirements governing reviews. Each review is checked after publication.
If a review is found not to be authentic, meaning that the information provided in the review cannot be matched to a purchased subscription, the review will not be published. If the lack of authenticity is discovered after publication, the review will be removed.
The User may submit a review through a link received at their email address. After verification confirms the review’s authenticity and compliance, the Provider may additionally label the review as “confirmed”, “verified” or “authentic”.
The User grants the Provider an unlimited-duration licence to use the review free of charge on the Site, including: (i) distributing the review by making it available to the public so that anyone may access it at a place and time of their choosing via the internet, publicly displaying it and republishing it; and (ii) recording and reproducing the review by any means, including typographic, reprographic, magnetic and digital techniques.
The Provider publishes both positive and negative User reviews without altering their content. Any User may report a review that breaches the Site’s rules; reports will be resolved within 14 days.

X. Personal-data protection

Users’ data is processed by the Provider in its capacity as data controller.
Personal data is processed in accordance with applicable law, particularly Regulation (EU) 2016/679 (the GDPR) and Romanian Law No. 190/2018, as well as these Terms and Conditions and the Privacy Policy.
Providing personal data is voluntary but necessary to create a User Account, use the Services, and enter into and perform the Agreement.
Detailed information about personal-data protection is provided in the Site’s Privacy Policy section.

XI. Final provisions

The Agreement is governed by Romanian law.
If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable, this will not affect the validity, legality or enforceability of the remaining provisions.
Matters not governed by these Terms and Conditions are subject to Romanian Government Emergency Ordinance No. 34/2014, Romanian Law No. 365/2002 on electronic commerce, Romanian Government Ordinance No. 21/1992 on consumer protection, the Romanian Civil Code and any other mandatory provisions of law.
The Provider may amend these Terms and Conditions. Any such amendment will take effect with respect to the User under the conditions described below.
Notice of an amendment to these Terms and Conditions will be given by email or through a clear and prominent notice displayed on the Site, in either case at least 14 days in advance. Amendments take effect on the date stated in the notice.

Appendix to these Terms and Conditions: Appendix No. 1 — Model Contract Withdrawal Form.

Date of the latest amendment: 11 June 2026.

Appendix No. 1 to the Terms and Conditions

The Model Contract Withdrawal Form is available as a PDF file.

Download Appendix No. 1 (PDF)